Support

Last updated: August 5, 2026

Need help with DoReMi, found a bug, or have a question about your subscription? Email us and we'll get back to you — we usually reply within 2 business days.

Managing your subscription

The Master subscription is billed by the app store you bought it from, not by DoReMi, so it is managed there:

• iPhone / iPad: Settings → tap your name → Subscriptions → DoReMi. From there you can change or cancel your plan; cancelling keeps access until the end of the paid period.
• Android:Google Play → your profile icon → Payments & subscriptions → Subscriptions → DoReMi.

Refunds are handled by Apple or Google under their own policies. For Apple, use reportaproblem.apple.com; for Google, use the Play Store order history.

Restoring a purchase

If you reinstalled the app or switched devices and Master content is locked, open Settings in the app and tap Restore Purchases while signed in to the same App Store or Google Play account you subscribed with. If it still doesn't unlock, email us and we'll sort it out.

Account and data deletion

You can delete your account at any time from the app's Settings. Deleting removes your account and your practice data permanently. If you can't sign in to delete it yourself, email us from the address on the account and we'll delete it for you. Details are in our Privacy Policy.

Trouble signing in

Use the password reset option on the sign-in screen. If the reset email doesn't arrive within a few minutes, check your spam folder, then contact us and we'll help recover your account.

Bugs and content suggestions

Wrong answer in an exercise, audio that won't play, or a theory topic you'd like us to cover? Send it to the support address — reports about specific lessons or drills are the fastest way to get them fixed.

Accessibility

See our accessibility statement for supported features and how to report an accessibility issue.

Legal

Privacy Policy · Terms of Service